I really haven't had great service at Bosak but today Doug S. went above and beyond for me and I am so thankful. Bosak is on Rt 30 in Merrillville. Currently, they are doing some remodeling and the parking is chaotic. I had an appointment today to replace my cargo cover. I was told on the phone it would take about an hour to replace it. When I arrived at Bosak I had to call because no one greeted me at the service and parts drop off area. The lady I spoke to said just find a park somewhere and I informed her that I was on crutches and there was literally nowhere to park. I continued explaining to her that there was no where to park and finally I saw Doug walking and I asked if he could help me out? He was friendly and professional. I told him I was coming in to have my cargo cover replaced and I had a ride waiting for me because they said it would take an hour. He told me that he could replace the cargo cover for me in 2 minutes. Doug never had me get out my car. He went to get the paperwork for me to sign. He replaced the damaged cargo cover with the new one and then he showed me how to remove the cover if I needed to. Today I had exceptional service. Thank you Doug!

Everytime I have brought my Jeep in for repair I have always been treated with great service and professionalism. I was impressed with the way they handled my issue this time, while all the construction work is still going on. Bosak personnel is truly a class act. You guys really know what you are doing. Thank you - from a satisfied customer.

We came in not knowing what we wanted but our sales rep Luis was very patient and asked us helpful questions that helped get us to our desired budget and our desired vehicle. He made sure that it was something we were comfortable with driving but also buying. I would highly recommend this place because you don't feel pressured buy. They work with you closely to make you comfortable.

This afternoon I set up an appointment to possibly upgrade my yukon xl to a dodge durango. I was really dreading this because it's not always enjoyable looking for a vehicle. I had the pleasure of working with Matthea Beckett. I was so pleasantly surprised with the service I received! She was wonderful!! Matthea was knowledgable, kind, understanding, and most of all not pushy. I will definitely be back and ask for Matthea by name.

On my 4th new wrangler now. When I move back from Colorado to hammond I'll be looking up this place. I keep my wranglers for 2yrs under4,000 miles. Right now I have a 2017 winter edition 2door. 3,000 miles